We believe that the market expects a continually improving service. We aim to continually improve the service we provide to meet our clients requirements and to produce finished work that we can justifiably be proud of.

And only by providing an outstanding service and product quality will we achieve our aims of long term success and sustained improvements.

– Mahendra Mishra (Chairman)

Our Quality Policy is defined and strongly driven by the following management principles and behaviors

• Build a mutually profitable relationship with our customers, ensuring their long-term success, through the understanding of their needs and the needs of their customers as well
• Achieve our commitments for quality, cost, and schedule
• Enhance the systematic research and use of best preventive practices at all levels and ensure reliable risk management
• Drive continual improvement and innovation based upon efficient business processes, well-defined measurements, best practices, and customer surveys
• Develop staff competencies, creativity, empowerment and accountability through appropriate development programs and show strong management involvement and commitment

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All personnel within the company are responsible for the quality of their work. The company provides training and has established systems to assist all personnel to achieve the standards required. While we endeavour to produce work and offer a service that we can be proud of, we have to recognize that we don’t always achieve our own standards. When a customer complains, we are committed to investigating the complaint and will do our best to put right all justified complaints.